Operations support includes system monitoring and reporting, problem
detection and resolution, system administration support, on-site support and
training, and help desk services.
Automated monitoring of servers and workstations for
problems, usage patterns, hardware and software configuration provides early
notification of problems or changes in any of the monitored parameters.
Maintenance reports include hardware and software inventory
for all servers and work- stations, including theft detection by reporting
changes in a computerís inventory, illegal or unlicensed software
installations, identifying the upgrades necessary for support of a new
software package. Lists of detected faults, including disk and memory
errors, server failures and other mission critical failures.
Administrative reports can show which computers are
under or over utilized, allowing managers to redeploy rather than purchase
resources. Reports detailing student logins, and activity can track the use
of computers and servers to identify, for example, which web sites are being
accessed, and by whom, which programs students are using, and which being
used little, if any.
Early detection of computer or software problems can save
time and expense by resolving problems before they become serious. When
servers fail, early detection can lead to timely resolution, avoiding
disruptive system outages. Technicians can be dispatched when a problem is
System Admin Support
This includes automated backups of critical system
data, adding and removing users, detecting security violations, providing
for remote installation or upgrading of software installed on all computers.
Changing user desktop configurations and other day-to-day computer and
network related functions.
On-site Support & Training
Providing technicians or engineers on-site frees
your staff from the concerns of managing a complex network of servers and
workstations. On-site support can also include training of local computer
administrators. Scheduled and unscheduled support can be provided.
Help Desk Services
Telephone help desk services can assist your staff with
questions and problems in the use and operation of todayís computer
programs. These services provide many of the benefits of on-site visits, at
considerably lower cost.